HELP & SUPPORT
Frequently asked questions
What is the difference between versions?
Alphabet stickers are included. Optional laser engraving adds a name or message; fees and placement follow product options.
When will it arrive?
Delivery to the US, Canada and Europe takes 3–7 business days for standard items and 7–15 business days for customized items. Ask us about other destinations.
Can I return my item?
Standard items can be returned within 30 days of delivery, new and unused with complete packaging and parts. Customized items are generally non-returnable; contact us about damage, defects or printing errors. Contact us first for incorrect, defective or damaged goods.
How do bulk orders work?
Order full cartons: at least 100 units per product, or 1,000 for custom packaging. Contact summidate@gmail.com for a quotation.
Are alphabet stickers included?
Alphabet stickers are included with every product for adding a name together. Sticker DIY and laser engraving are different ways to personalize your gift.
What should I check before personalizing?
Check the selected initial, name and message spelling. Engraving placement, character limits and fees follow the live product options. Contact us before ordering if you have layout questions.
Can children see their savings?
A clear front lets children watch coins accumulate and count them with family. The piggy bank does not automatically calculate the amount.
How do we take the savings out?
For the initial piggy bank, an adult can loosen the front-panel screws to access savings. Keep small parts safe. Other designs may differ; follow the instructions for your product.
How do I choose a size and design?
Start with a favorite animal, their initial and the space available. Dimensions and letter widths vary by design; check the product measurements and lifestyle photos.
Can I choose gifts for several children?
Choose a design or initial for each child and add individual names with stickers or engraving. Each item is purchased separately with its own options and price.
Can I add a greeting card?
A greeting card can be added as a paid option. Availability, details and fees follow the product options.
What should families keep in mind during use?
Adults should supervise coins, screws and other small parts and keep them away from children who may put them in their mouth. Follow product instructions and choose suitable family activities.
Where can I check delivery progress?
Use the tracking number from your shipping email on the Track your order page. For assistance, contact summidate@gmail.com with your order number and checkout email.
What if the item is incorrect or damaged?
Email clear photos or videos and order details to summidate@gmail.com before returning anything. After verification, we will help resolve the issue and may arrange a replacement at no charge.
