Return eligibility
Request a return within 30 days of delivery. Items must be unworn or unused, with tags, in original packaging and in the condition received. A receipt or proof of purchase is required.
Requests and refunds
Email summidate@gmail.com first. Accepted requests receive a label and shipping instructions; unsolicited returns are not accepted. We inspect returned goods and notify you of approval. Approved refunds use the original payment method; bank processing may take about 1–2 business days. Approved returns are mailed to: FLAT A, 9/F, BLOCK 8, MARINELLA, 9 WELFARE ROAD, WONG CHUK HANG, HONG KONG.
Return shipping costs
We cover return shipping for defects or incorrect items, by label or reimbursement. Customers cover returns for personal reasons, such as a change of mind. Use tracked shipping.
Customized products and cancellation
Personalized goods generally cannot be returned because they cannot be resold. Request cancellation within six hours of ordering and before production begins. Cancellation is unavailable after production starts.
Problems with custom items
For damaged packaging or goods, incorrect printing, postal confirmation of non-delivery or defects affecting use, email summidate@gmail.com. We will verify the issue and assist with a refund. Submit requests within 30 days of delivery.
Return mailing address
Email summidate@gmail.com first. After your return is approved, send the package to:
FLAT A, 9/F, BLOCK 8, MARINELLA, 9 WELFARE ROAD, WONG CHUK HANG, HONG KONG
Phone: (+852) 5680 7475
Business hours: Monday to Friday, from 9 AM to 6 PM
